Terms of service

Last updated: April 2026

Welcome to Noor Haus®. By accessing or purchasing from our website (noorhaus.co.uk), you agree to be bound by the following terms and conditions. Please read them carefully.

1. About Us

Noor Haus® is a UK-based handcrafted organic skincare brand. Our products are made in small batches using certified organic ingredients. For enquiries, contact us at info@noorhaus.co.uk.

2. Eligibility

By placing an order with us, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.

3. Products

All products are handmade and may have slight natural variations in colour, texture, or scent between batches. These variations are a characteristic of genuine handcrafted goods and do not constitute a defect.

Product images on our website are as accurate as possible, but slight colour differences may occur due to screen display settings.

4. Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to amend prices at any time. Orders are charged at the price displayed at the time of purchase.

5. Orders and Payment

By submitting an order, you are making an offer to purchase. We reserve the right to decline or cancel any order at our discretion, for example in the case of pricing errors or stock issues. Payment is taken at the time of order. We accept major credit and debit cards and other payment methods as displayed at checkout.

6. Shipping

We offer free standard UK shipping on orders over £65. Delivery timescales are estimates only and may vary. We are not liable for delays caused by third-party couriers or circumstances outside our control. For full shipping information, see our product pages.

7. Returns and Refunds

Please see our Refund Policy for full details of our returns and refund process.

8. Skincare Disclaimer

Our products are intended for external use only. Always patch test a new product before full use. If irritation occurs, discontinue use and consult a medical professional. Noor Haus® is not liable for adverse reactions resulting from failure to patch test or from use contrary to product instructions.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

9. Intellectual Property

All content on this website, including text, images, branding, and design, is the intellectual property of Noor Haus® and may not be reproduced, distributed, or used without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Noor Haus® shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Our total liability to you shall not exceed the value of the order giving rise to the claim.

11. Privacy

We are committed to protecting your personal data. Please see our Privacy Policy for full details of how we collect, use, and protect your information.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be published on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised terms.

14. Contact

If you have any questions about these terms, please contact us at info@noorhaus.co.uk.